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Listening to communities in insecure environments (Secure Access in Volatile Environments paper 2016)

December 20, 2016

In insecure environments, where humanitarian staff have limited opportunities for face- to-face interactions with communities, achieving accountability to affected populations is more complex and often requires a mix of approaches. Community feedback mechanisms can be a valuable tool to strengthen community engagement, to increase local support and to improve the quality of humanitarian programming.

This SAVE resource paper presents findings on the effectiveness and appropriateness of community feedback systems in Afghanistan, South Central Somalia and Syria. The research involved consultations with crisis-affected communities, aid agencies and donors, as well as a review of relevant documentation and literature.

Click here for more details and full paper.

Filed Under: Humanitarian, Humanitarian Communications, Publications (published in print and/or online), Somalia, Syria Tagged With: Community engagement, Community feedback

‘Thinking about humanising a crisis’: Camp Convivialities & Refugee Communications 2016 workshop overview

August 7, 2016

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By Katie Bartholomew, C4D Network Coordinator

“Thinking about humanising a crisis”: this was the aim of a one-day workshop on ‘Camp Convivialities and Refugee Communications’ at University of Leicester on 13th July 2016. Participants were called to examine refugee camp life beyond the bad light commonly given them by the press, and to consider the experience of being in a camp. Participants were prompted to think about communications within and beyond the camp, and how media technologies might transform these. ‘Conviviality’ was a key term throughout the day, with speakers discussing how it represents real-time modes of interaction, which create new possibilities for communication.

Dr Lawrence Ampofo from Semantica Research kicked off the day with by presenting his team’s multi-disciplinary research on mapping refugee journeys. Showing how digital infrastructure (including social media, apps and websites) is as crucial as traditionally important infrastructure (railroads or sea crossings), he explored communication practices around selfies, and the role of smartphones as both empowering and creating vulnerability. Workshop participants were particularly interested to discuss ‘The Map’ (see photo, left) that was shown.

Trust was introduced as a core issue for refugee information-sharing, and was further explored by Nicki Bailey who presented BBC Media Action’s report into ‘Voices of Refugees’. She described the use of story-telling methodology as a platform for giving voice to Syrian, Afghani and Iraqi refugees who were travelling through Turkey and Greece. Through these stories, BBC Media Action highlighted some of the participating refugees’ priority information needs, as: the future – what next?; rights in host countries; current status; and day-to-day practicalities. Victoria Jack then gave insights into Internews’s work to meet such information needs. Through their weekly publication ‘News That Moves’, Internews respond to rumours spreading across the Mediterranean refugee routes. Victoria underlined the importance of talking with, instead of about, refugees, while also highlighting humanitarian organisations’ fundamental challenge: they are banned from answering refugees’ prime questions – such as “Is it better to be smuggled to Italy or France?” This makes it difficult to engage trust. Socrates Moutidis concluded the morning with striking personal reflections on his experiences as a Greek journalist, negotiating the challenges and possibilities of reporting on large influxes of refugees into his community.

The afternoon’s panel demonstrated a rich and colourful range of responses to ‘community convivialities’. Kajal Patel (an artist, photographer and educator) unfurled an 8-foot tapes'Thinking about humanising a crisis': Camp Convivialities & Refugee Communications 2016 workshop overviewtry which shows the sewing together of hand-written stories, photographs and colourful sari fabrics. She reflected on how her Lightseekers project builds cross-cultural ‘convivialities’ within low-income communities, and acts as a way for immigrant generations to cope with inherited loss. Jonathan Corpus Ong from the University of Leicester presented his research on into ‘queer time’: how it is non-linear, and therefore pertinent in times of disaster such as the refugee crisis. He poignantly demonstrated the invisibility of the LGTQ community at these times, and pointed to a variety of ways that these sexual identities can be re-asserted through social media and performance, such as through Filipino beauty pageants, or the more tongue-in-cheek ‘Hot Migrants’ Instagram. Maria Rovisco used theorist Iris Young’s concept of the “wild public” as a lens to view the unruly conviviality that reins within spaces such as the Calais refugee camp popularly known as ‘The Jungle’. She contrasted the militarization of everyday life – the visibility of police, fences and violence – with programmes such as conversation clubs in the camp library, ‘Jungle Books’. Lucy Stackpoole, founder of Watipa, closed the panel with reflections on Participatory Action Research – a methodology that might be used more in work and research with refugees, to develop a more ‘convivial’, peer-to-peer model of co-facilitation. She posed a series of thought-provoking questions to practitioners in this field: “Whose realities count? Whose priorities count?”. Dr Myria Georgiou, of LSE’s Dept. of Media and Communications, gave the last session of the day. She presented ‘Communication Architectures of the Border’ as a complex nexus of humanitarianism and militarization, bringing the workshop to a question-fuelled ending.

Filed Under: Community Blogs, Greece, Humanitarian, Iraq, Media Development, Migration, Syria, United Kingdom Tagged With: ICTs, Refugees

Voices of Refugees: Information and Communication Needs of Refugees in Greece and Germany (BBC Media Action Research Report 2016)

July 22, 2016

Since 2015, more than a million women, men and children have undertaken perilous journeys to reach northern European countries, using unofficial migration routes across the Mediterranean Sea and south-east Europe.

This study provides a snapshot of refugees’ experiences regarding communication and information at different points on their journey, based on interviews with 79 refugees and 45 humanitarian actors. Intended to inform humanitarian agencies responding to the refugee crisis in Europe, it examines the communication behaviours and priority information needs of refugees in three areas: on their journey, in “transit” camps in Greece, and in Germany.

The findings highlight refugees’ need for critical information about how to survive in their current situation, and what their future will hold. Broader communication needs are also presented: refugees expressed their need to be listened to and tell their stories, and participate in dialogue that provides them with physical, social and psychosocial support.

In April 2016, humanitarian agency staff in Greece reviewed the research findings and discussed how they could better meet refugees’ current information and communication needs in this constantly shifting context. The report shares recommendations from agencies and refugees, and concludes with reflections of how media and communication can support in this crisis.

Click here for full report.

Filed Under: Humanitarian, Iraq, Media Development, Publications (published in print and/or online), Syria Tagged With: BBC Media Action, Migration, Refugees

Europe, Don’t Let Us Down: Voices of refugees and migrants in Greece (Oxfam/Action Aid Paper 2016)

July 20, 2016

Since the beginning of 2015 more than one million migrants, including refugees, fleeing war, persecution, natural disasters and poverty, have travelled through Turkey to Greece in search of safety and a dignified life in Europe. Lacking safe and legal alternatives, they put their lives in the hands of smugglers and risk everything during perilous sea and land crossings.

Oxfam and ActionAid have listened to hundreds of refugee and migrant women and men on Lesvos island, in Athens and in the Epirus region of northwest Greece to understand why they fled their countries, what their immediate needs are, and what they plan to do next. This paper presents the key messages that they want European people and their governments to hear.

Click here for full paper.

Filed Under: Afghanistan, Greece, Humanitarian, Humanitarian Communications, Iran, Iraq, Migration, Peace & Social Cohesion, Publications (published in print and/or online), Syria, Turkey Tagged With: Refugees

Migration Media Usage Survey: How do refugees from Syria and Iraq find the right information, before, during and after their journeys to Germany? (MiCT Briefing 2016)

July 3, 2016

From November 2015 to February 2016, MiCT’s research unit conducted in-depth interviews and focus-group discussions with 88 refugees from Iraq and Syria in Berlin. The study centered on the question which information sources they used during the stages of pre-departure, the actual travel, and the period after their arrival in Germany.

The results demonstrate that most of the interviewees did feel well-informed before and during their flight. The most-trusted information about routes and risks was inter-personal communication with individuals who had freshly arrived in the EU. Traditional media, in contrast, hardly played any role for them. A great lack of access to reliable information was perceived after the arrival in Germany, especially because of language barriers.

Filed Under: *INTER-PERSONAL ROUTES, Germany, Humanitarian, Iraq, Media Development, Publications (published in print and/or online), Syria Tagged With: Refugees

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