The guidelines are designed to help those working in technology to build more inclusive digital services. They show private companies, NGOs, international organizations and governments what factors to consider, questions to ask and processes to follow when developing solutions for people with limited literacy skills and low digital skills.
The guidelines provide recommendations to support the development of digital skills and literacy; to better understand and design for low-literate users; to create more engaging content and usable interfaces; to ensure the implementation environment supports inclusive usage; and to constantly monitor, measure and improve solutions.
UNESCO developed the guidelines over a two-year period, drawing on a landscape review of digital inclusion strategies for low-skilled and low-literate people and a set of fourteen case studies. The guidelines seek to help people who are still new to internet-connected technologies—collectively, half of the world’s population—find and use digital service.
Click here for further details and full guidelines.