Open until filled
IRC Sierra Leone is seeking to hire consultant(s) to support the development of two key pieces of work that will help ensure safe programme implementation.
• Development of a Programme Specific Risk Assessment and Mitigation Plan for EAGER.
• Review and enhancement of IRC’s and each partner’s individual Complaints Response Mechanisms. The consultant is expected to work in collaboration with the other EAGER partners to ensure recommendations are relevant and applicable to each organisation’s internal requirements and policies, and Child Safeguarding commitments.
The programme risk assessment is to be completed in a participatory process with key stakeholder groups, in particular the programme client group. This process will look in depth at programme objectives and supporting activities in order to ascertain risk which may jeopardise the safety of participants and the effectiveness of the programme. This also includes safeguarding risks that are associated with the implementation of the programme, as well as other critical risks that may be relevant for vulnerable groups. The risk assessment should be informed by a basic gender analysis, which will allow the process to be able to identify gender-specific risks for adolescent girls.
The risk assessment will need to be conducted in line with the GEC Do No Harm policy. The DNH policy obliges projects to consider both the intended and unintended consequences of the project and to what extent they could have unintended negative impacts, such as entrenching inequalities and encouraging desirable behaviors and outcomes which generate new risks, for example challenging negative gender norms resulting in negative backlash towards women and girls within their homes and communities.
A mechanism for handling external and internal complaints will enhance the trust and confidence of our clients, staff and partners, and improve the quality of our work. The development of effective complaints response mechanisms will be guided by inputs by stakeholders and clients. This will include investigating the ways in which our clients in Sierra Leone access, understand, evaluate and interact with NGO support services, and what barriers they may face in making complaints in a time-sensitive, accurate, safe and confidential manner. The main body of work will be in supporting the thorough revision of the IRC CRMs, exploring options for increasing its effectiveness, and facilitating the design and testing process with key staff. In addition, the consultant (s) will work closely with partners to review their CRM’s, considering the research results, make recommendations to improve efficacy.
This will include working closely with BBC Media Action to develop recommendations that are relevant to the organisation requirements as a media production and broadcasting organisation. The consultant will need to collaboratively engage with BBC Media Action to ensure alternatives are identified that fit the organisations’ policy, regulation and mandate.
Needed: Specific to the CRM component of work:
• At least 3 years of experience in accountability, client responsiveness, safeguarding/PSEA and CRM implementation or other client or client-facing work;
• Demonstrated experience in developing CRM SoPs for NGOs;
• Demonstrated experience with Safeguarding / PSEA at field level;
• Experience working in Africa, preferably West Africa
To apply for this job please visit rescue.csod.com.