Carried out in English and Nepali, and operating from 1 June to 27 August, social media monitoring was part of ACAPS support to the Nepal Earthquake Assessment Unit. Insights gained through social media (mainly Twitter, Facebook, YouTube, Flickr and blogs) and national media monitoring were intended to feed into the “Communication with Communities” (CwC) project. Issues of main interest were:  needs, concerns, developing trends and emerging risks among the effected population; and  conversations related to the quality and accessibility of aid.

This document summarises the experiences of the pilot social media monitoring project set up to following the 25 April earthquake in Nepal, and draws out key lessons learned and recommendations. It was informed by a lessons learned workshop in Nepal as well as interviews and email exchanges with members of the project and external recipients of project’s reports. Written by Timo Lüge, the lead consultant responsible for the project, this is not an independent evaluation of the project.