This a general guidance note by CDAC, not specifically for COVID-19, but good guidance to document approaches, practices and tools to working with rumors.
Several members of the Communicating with Disaster Affected Communities (CDAC) Network have recognised the need to work with rumours in their missions to prevent the loss of lives and alleviate suffering. Notably, Internews with their pioneering inter-agency model, the World Health Organisation and United Nations Office for the Coordination of Humanitarian Affairs have made considerable efforts to innovate in this area and engage other humanitarian actors on the issue.
The CDAC Network commissioned a practice guide to draw both on their experiences and many others’ in order to document approaches, practices and tools to working with rumours. It is aimed primarily at humanitarian programme managers and field staff to provide them with practical tips on how to work with rumours in their response programmes in a way that is achievable amid competing demands.