Since 2015, more than a million women, men and children have undertaken perilous journeys to reach northern European countries, using unofficial migration routes across the Mediterranean Sea and south-east Europe.
This study provides a snapshot of refugees’ experiences regarding communication and information at different points on their journey, based on interviews with 79 refugees and 45 humanitarian actors. Intended to inform humanitarian agencies responding to the refugee crisis in Europe, it examines the communication behaviours and priority information needs of refugees in three areas: on their journey, in “transit” camps in Greece, and in Germany.
The findings highlight refugees’ need for critical information about how to survive in their current situation, and what their future will hold. Broader communication needs are also presented: refugees expressed their need to be listened to and tell their stories, and participate in dialogue that provides them with physical, social and psychosocial support.
In April 2016, humanitarian agency staff in Greece reviewed the research findings and discussed how they could better meet refugees’ current information and communication needs in this constantly shifting context. The report shares recommendations from agencies and refugees, and concludes with reflections of how media and communication can support in this crisis.