In 2017, the Digital Impact Alliance (DIAL) commissioned Echo Mobile to examine how and to what effect international development organizations have used messaging apps, capturing lessons for development and technology practitioners. Those lessons are synthesized in this paper and exemplified in the appended project summaries and case studies. From in-depth research into these cases, Echo identified four common use cases where messaging apps have been effective for international development, across borders and within different sectors:
1. One-to-One Matching of People With Resources
2. Group Peer-to-Peer Learning and Behavior Change
3. Information Broadcast
4. Crowdsourced Reporting and Feedback
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