When agencies launch communication efforts to reach people in crisis, or to bring in feedback,’ how are their efforts received by populations? Are the messages relevant to want they actually want to hear? Are the agencies themselves able, or willing, to adjust their programmes to the feedback they are getting from populations? And what is the role of agencies and their communication outreach several months after a disaster when a lot of the information wanted by people relates to government support? These questions are raised by research carried out for the CDAC Network among communities in Nepal about their information needs and which is due to be published in May/June 2016. This briefing papers outlines some of the key findings and lessons.