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C4D Network mini meet-ups for consultants and trainers in Harare (30 November) and Nairobi (1 December)

Next week we will be holding two Network mini meet-ups for consultants and trainers in Harare and Nairobi.

Now that we are getting more organised we really want to find out  who within our network community is interested in putting themselves forward as a ‘C4D consultant and/or trainer’. ‘There is so much talent in the Network it is time that we profiled ourselves more.

Full details of each meet-up can be found below so please do come along if you are available:

Harare (30 November)  – http://c4dnetwork.apps-1and1.net/event/c4d-consultants-trainers-mini-meetup-harare/

Nairobi (1 December) –  http://c4dnetwork.apps-1and1.net/event/c4d-consultants-trainers-mini-meetup-nairobi/

 

MajiVoice: A New Accountability Tool to Improve Public Services (Water and Sanitation Program policy note 2015)

MajiVoice is an innovative accountability mechanism that is transforming service delivery in the Kenyan water and sanitation sector. Linking citizens, water service providers (WSPs) and the sector regulator, the new MajiVoice software platform provides specific tools and incentives to strengthen the focus on customer needs and improve service standards. In its first year, the system has achieved concrete results: At Nairobi City Water and Sewerage Company Ltd (NCWSC), Kenya’s largest water utility and the first to adopt MajiVoice, the number of complaints recorded rose almost tenfold, resolution rates climbed from 46% to 94% and time to resolution halved.

Under the guidance of the Water Services Regulatory Board of Kenya (WASREB), the regulator responsible for sector rules and their enforcement, the system has since been extended to WSPs in Nakuru, Nanyuki and Mathira. MajiVoice was developed in partnership between the World Bank’s Water Global Practice, WASREB and participating WSPs. The Water Global Practice supports client countries in improving access to safe water and sanitation services, especially among the poor. To achieve this aim, lending operations such as the Kenya Informal Settlements Improvement Project (KISIP) and the Water and Sanitation Services Improvement Project (WASSIP) are combined with innovative technical assistance such as MajiVoice. This knowledge note describes how MajiVoice succeeded in improving accountability in the Kenyan water sector and outlines the building blocks to achieve similar impact in other countries and sectors.

(Taken from Policy Note introduction)

ICT and Governance in East Africa: A Landscape Analysis in Kenya, Uganda and Tanzania 2014 (iHub Research study2015)

iHub Research, as part of the ICT4Democracy East Africa network undertook a study in 2014 to assess how ICT tools are being used, for and in various aspects of governance in Kenya, Uganda and Tanzania. This study, with an aim to bridge the research and insights gap on ICT use in East Africa, sought to answer the following:

 

  •  Which ICT tools are used in Kenya, Uganda and Tanzania addressing these four aspects of governance,
    • Access to information
    • Service delivery
    • Tracking corruption
    • Citizen participation
  • In which ways are ICT tools used in the above four areas?
  • What successes and challenges exist in the use of these tools?

Supporting women’s agro-enterprises in Africa with ICT : a feasibility study in Zambia and Kenya (World Bank Group 2015)

The relationship between gender and agriculture has been studied intensively over the years, and many agricultural interventions now include gender as a crosscutting issue or “mainstream” gender throughout their operations. Studies of the relationship between gender and the use of ICTs in agriculture have started to appear only quite recently, however. The Africa Region of the World Bank views ICTs as potentially transformative technology for rural development and seeks to incorporate the use of ICTs throughout its portfolio of projects. This study was designed to examine the feasibility of integrating ICTs into two large investment programs: the Irrigation Development and Support Project (IDSP) in Zambia and the Kenya Agricultural Productivity and Agribusiness Project (KAPAP). The specific goal was to examine how ICT-based interventions might be designed to strengthen women’s participation in commodity value chains under the two projects.

Building Peace through Social Change Communication: Participatory Video in Conflict-affected Communities (Community Development Journal, 2015)

This paper draws on the experience of a participatory video (PV) project conducted in the Rift Valley of Kenya after the 2007–2008 post-election crisis when the country underwent a period of intense ethnic violence. After the fighting reached an end, members of different communities who were now enemies had to return to live together as neighbours. In this case study, the author presents the impact that a collection of PVs created from the work of International Non-Governmental OrganisationMercy Corps for programme evaluation purposes, became a tool for peacebuilding and conflict transformation for the youths in the Rift Valley.

 

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